Below are a selection of questions you may have about our Zombie Experiences. As we offer a wide variety of zombie events at different venues across the country, below you can find site specific FAQ answers as well as general FAQ answers. If you have a question that is not answered to your satisfaction below, please feel free to contact our team via our online contact form, HERE. Last but not least, please be aware that we do our best to keep these FAQs up to date however things can change and updates can be missed, so errors & omissions may exist.
FREQUENTLY ASKED QUESTIONS
GENERAL ZOMBIE EXPERIENCES FAQ
Q. Do I need to be fit to do a Zombie Experience?
These events are physical in nature and therefore require that participants all have a reasonable level of fitness. That said, people of all shapes, sizes and ages do participate. If things get too tough there are generally staff available to assist or you can sit out of parts of the event. The zombies may want to kill you, but we don’t! Any underlying medical conditions must be discussed with the reservations staff when booking.
Zombie Experiences involves live action horror and gore and are therefore not suitable for anyone with a nervous disposition or heart condition.
If you are pregnant then I am afraid we cannot let you play. If you have mild or moderate asthma, you need to let reservations staff know as special and smoke effects may have an impact.
Q. I have a medical condition or limitation, can I still take part?
Whilst we aim to ensure everyone has an opportunity to experience the zombie apocalypse sometimes it’s not always possible. If in doubt, please contact us specifying your condition and the event that you wish to attend to find out whether you can be safely accommodated at that particular venue.
Q. Can I pay on the day?
No. You must pay for your event in advance before your places are reserved. There is good reason for this too as many Zombie Experience events sell out weeks and even months in advance.
Q. I have my own airsoft/paintball/anti-zombie warfare weaponry, can I use it?
No each venue has the necessary equipment set up for your use for each event so there is no need to bring your own weapons. This ensures everyone is playing on an even footing and is also necessary to ensure health and safety standards are met.
Q. I don't know how to use airsoft/paintball/other zombie warfare weapons, can I still enjoy the experience?
Yes, absolutely! All zombie experience story line’s ensure that there is a an opportunity for participants to be shown how to use the relevant weapons on the day.
Q. Can I use my phone during the event?
No dude, it’s the apocalypse!
Q. What if I am late for my Zombie Experience?
If you are late, you run the risk of not being able to join the event. This is for the safety of you and others.
Q. Is there a minimum age requirement for these events?
Yes, please see our listing HERE, for all of the age requirements across our venues.
Q. Can I reserve spaces without paying and then purchase my vouchers in a few days time?
As you can imagine, our zombies are high in demand; places can sell out weeks and even months in advance, so unfortunately we’re unable to offer reserving places at this time.
OTHER ZOMBIE INFECTION ZONES' FAQ
Q. How many people to one event?
Venues differ in size but on average we hold 2-3 events per event day with varying time slots, each one having between 16-24 places.
Q. How many teams are there?
It depends on the venue, teams will vary in size, your operational team will be based on how many tickets are sold per time slot, however to enhance the experience for you, we try to do team work but also everyone gets to come back together during different parts of the event.
Q. Do I need a full team to book?
No, you can book anything from 1 to 36 tickets, availability allowing. We will keep groups that booked together in the same team unless you direct us otherwise. It’s a great way to meet some new “undead” friends
Q. Are the zombies real?
As real as they get! We use real actors to enhance the experience and they roam freely. We do not control them or tell them where to go; this way the experience is as authentic as it can be.
Q. How do you kill the zombies?
Listen to the experts! But be warned you’ll need a good aim as ammo will be limited! Our weapons vary depending on which site you attend.
Q. How does it all work?
On arrival you will receive a strict Health & Safety briefing which all guests must adhere to. From that point on everybody you meet will be in full immersive character both alive and dead! You’ll follow a story that takes you on a rollercoaster ride of iconic undead moments from walking amongst the dead to get keys to unloading round after round on the approaching hordes! IF you manage to make it out alive you’ll have time to relax take a breath and grab some photos with our cast and crew!
Q. Do the zombies touch you?
This is a contact event, the Zombies will pursue you, they will grab at you and make full contact in order to perform the role. As we say, this is as close to the real thing as you will ever get
Q. What is the minimum age requirement?
Due to the genuine fear that is involved these venues have a strict ’18 and Over only’ policy, except for the York Dungeon experience which can accommodate 12yrs+ so long as there is at least one adult accompanying the group.
Q. Can I use my own weapons?
You will be provided with all of the zombie warfare weaponry you will require. We do not allow own weapons.
Q. Can I bring my own photography and video equipment?
We do not allow personal cameras or videos as we like to keep an air of mystery around our events and want to keep it that way. There are also photo opportunities with the zombies and other staff at the end of the event and these are posted to a dedicated Facebook page and are free for you to access and download. This allows you to show others how awesome the event was and allows us to keep a lid on the best secrets and surprises.
Q. What should I wear?
We recommend clothing that you do not mind getting damaged, bloody or muddy. Footwear with ankle protection is a must! Trainers and other casual footwear are not recommended, you wear these at your own risk, we recommend sturdy ankle supporting boots for example; walking boots or work boots.
Opened toed shoes, and high heels and will not be allowed on site, if the above are worn and no other appropriate footwear can be sourced then the wearer at this point cannot participate in the event, with no refund given.
Q. Do your sites have parking?
The Complex, Basingstoke – On site
The Courthouse, Birmingham – Parking adjacent car park. £1.80 for 4hrs
The Factory, Sheffield – Free parking on site
The Tower Liverpool – Free on street parking
The Forest, Nottingham – Free on site parking
The Prison Workshop, Somerset – Free on site parking
The Dungeon, York – Public parking only but there is a lot of it.
Q. Can I drink before the event?
No, anyone found to be or believed to be under the influence or alcohol, drugs or any other psychoactive substances will be removed immediately.
Q. How scary is the event?
This is a scare event and may include total darkness including movement under such conditions, water spray and splash, sense deprivation, uneven surfaces, steps up and down, strobe lighting, latex, narrow tunnels, crouch spaces which require you to bend down while walking, sudden loud noises, live scare actors, fog and scent effects which are all intended to startle and frighten you.
If you suffer a heart disorder, have a photosensitive form of epilepsy, suffer from a back disorder, suffer from asthma, or are of a nervous disposition then we do not recommend your participation in this event.
Due to the nature of these events we do not allow person/s who are at any stage of pregnancy to take part in our events.
During the event you may be forcibly handled; moved; taken to the floor. You may witness strong offensive verbal language. All of this is part of the experience and the reason events are 18+ ONLY.
Q. What exactly am I signing up for?
You agree that you are entering in to a full body contact event and you aware and understand that in general, as a full contact event, and in particular, the techniques and methods of this event, all in which as a participator in the event. You agree you are voluntarily and of your own free will purchasing a ticket to this event with full knowledge and understanding of the hazards involved and dangers of a full body contact event and will not hold the venue operator, ticket seller, or any of the scare actors lawfully responsible for the contact during the event.
This event and your participation can have dangers so listen carefully to the Health and Safety briefing and any instructions. Any questions or doubt
Q. Can I touch the zombies?
You must not touch properties, sets, effects and scare actors. The scare actors may touch you. You must not touch them back, they will not harm you.
Q. Is there anywhere I can leave my valuables?
You must not bring anything of value into the event. We will not be held liable for the loss or damage of any item howsoever caused. You have opportunity to leave items in the sanctuary area. These are left at your own risk.
Q. What if it is all too scary?
Once the experience begins, you will be given 1 opportunity approx 1hr in to leave, you will have a location your can retire to.
Q. What if the weather is bad?
These experiences operate in all weather conditions, you must wear sensible clothing and footwear and be prepared for potentially wet conditions. The experience takes place inside and outside.
Q. What time should I arrive?
You must not arrive earlier than 15 minutes before your allotted event and must wait with your car in the car park until you are collected by the venue team.
Q. Can I smoke during the event?
Smoking is allowed only in designated areas. You may not bring illegal substances of any kind into the event location.
Q. Is there anything else I need to be aware of?
Yes is the answer, Zombie Infection may use pyrotechnics, smoke machines, smoke grenades, blank firing weapons, explosive charges. All of which are designed to work within the story for theatrical effects.